FREQUENTLY ASKED QUESTIONS
WHAT IS THE SHELF LIFE OF YOUR LOLLIPOPS?
*OUR LOLLIPOPS ARE BEST CONSUMED WITHIN FOUR-SIX WEEKS.
LOLLIPOPS MAY LAST LONGER IN DRYER CLIMATES IF YOU FOLLOW STORAGE INFORMATION SHIPPED WITH EACH ORDER.
Our lollipops do not contain any preservatives; therefore, they are always shipped 1-2 weeks before event dates depending on delivery address.
If you request delivery of your lollipops well before the date of your event, we cannot guarantee freshness.
WHAT SIZES DO YOU OFFER?
We offer 3 sizes: Medium (most popular), Large and Large Heart.
All sizes can either be a Sparkle Lollipop or an Edible Image Lollipop.
Size charts are on each item in our shop.
DO YOU OFFER WHOLESALE?
We do! Over 2k retail stores and boutiques carry SCC products throughout USA, Canada and Europe, we would love for you to be a part of our stockists! Wholesale pricing is offered *only* to retailers who intend to resell our lollipops, who can provide a valid resale certificate and show proof of an operational business. Our MOQ is $150 (approx. 60 lollipops) with a 3-4 week turnaround, which may vary depending on season.
Please visit https://sweetcarolineconfections.com/pages/wholesale for further information.
WHAT DISCOUNTS DO YOU OFFER?
We offer a 10% discount on all orders over 75 lollipops.
All orders under 75 lollipops do not qualify for any discounts unless it is currently available via our store.
* Discounts can only be applied to future orders, not past orders.
Some of our discounts + promos cannot be applied to custom orders.
GIVEAWAYS, PRODUCT TRADING, EXCHANGES, FREE SAMPLES, PRODUCT CRITIQUES FOR WEBSITES AND BLOGS, AND PHOTOSHOOTS:
Please note that we do not give our product away; customers are more than welcome to purchase a set(s) of lollipops for any of the reasons listed.
HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?
We always suggest that you place your order as soon as you know what you wish to order. We sometimes book several months in advance, and since most of the orders that we receive have a delayed delivery date, there is a chance that we may get fully booked for the month that you are ordering for. Placing your order as soon as you can ensures that you will have a reserved place in our orders queue for that month.
ARE THE IMAGES IN YOUR LOLLIPOPS EDIBLE? ARE THEY OUTSIDE OR INSIDE THE LOLLIPOP?
Yes, the images are 100% edible, and they go inside of the candy.
We print full color on high quality edible paper with edible ink.
We can do any artwork!
If you have finished artwork, perfect! We accept JPEG or PNG files.
If you do not have finished artwork, we can work with you on that at no cost, but this is always done after orders are placed. We do not offer free mockups.
Our website + Etsy + social media show plenty of work we have designed in our 9 years of business.
We expect that customers trust our design department for artwork that is to be made after payment is submitted.
If you insist on seeing a design before your lollipop order is placed, a $25 design fee is required and will be applied as a credit to your order once submitted.
WILL FLAVOR AFFECT THE LOOK OF MY LOLLIPOPS?
No, all of our flavors are clear and will not affect the look of your candy.
WHAT INGREDIENTS DO YOU USE?
Please visit this link for full ingredient / allergen information:
If you still have any questions, we are happy to assist you!
Please feel free to reach out via email (email@example.com) or on the phone (305)282-1136 (available M-F 10-5pm)