TERMS AND CONDITIONS*
TURNAROUND TIMES & EVENT DATES
It is important that you inform us if your order is meant for a specific event date or if they are simply needed by the next available shipping date
(our current processing time is 6-8 business days from the day that you place your order).
Most orders are shipped via USPS (United States Postal Service) unless otherwise discussed beforehand with customer.
USA orders with specific event dates: Shipping takes place 7-10 days before event to ensure freshness.
International orders with event dates: 2-3 weeks before event date depending on shipping method purchased.
REFUND POLICY (STRICT)
Funds are absorbed the minute that your order enters our system.
Orders that have been started and/or completely cannot be cancelled under any circumstance.
If you request to cancel, and your order has NOT been made, please review the following:
> If your order was purchased directly from our shop and involved no custom designing, we reserve the right to withhold 20% of the purchase price.
> If your order involved any custom designing, we reserve the right to withhold 50% of the purchase price.
Kindly note that your order has been added to our order queue the moment it enters our system, reserving a spot that could have belonged to another paying customer.
We are happy to work with customers in offering store credits on orders they wish to cancel and have not been started. There is no fee for this option.
RETURNS & EXCHANGES
Colorado Health Department and FDA do not allow exchanges on food products, therefore, we do not offer exchanges.
In the rare instance that we send your order incorrectly, we will incur charges for shipping you a new order.
DAMAGE DURING TRANSIT
Sweet Caroline Confections holds zero liability for lost or damaged packages caused by USPS or any other shipping company.We package each and every order with care (and plenty of bubble wrap and silica gel packs) and have no control over the way the package is handled once it leaves our hands.If your order has been lost or damaged, you must contact us within 24 hours of delivery and provide a minimum of 10 photographs of outer/inner shipping box plus damaged content for us to submit an insurance claim with shipping company or 3rd party insurance.
Orders over $100 are insured for the entirety of its contents.
*We do not guarantee insurance claim refunds.
PAYMENTS & DEPOSITS
We require full payment for any and all orders before they are shipped out.
Payments are accepted through all major credit cards, Apple Pay, Shopify Pay and Paypal.
Non-refundable deposits are accepted only for orders over 100 lollipops or more. Remaining balance is due before order is scheduled to ship.
Sweet Caroline Confections is not liable for delays caused by The United States Postal Service, FedEx, UPS, DHL, or any international shipping companies.
We do not hold any accountability for any custom delays either.These two are absolutely out of our control and therefore not a reason to request a refund.
If your party less than 8 days away, we highly encourage inquiring about overnight shipping options (starting at $25.00 for a pack of 6 lollipops within the USA)
* By ordering from our store, you acknowledge that you have read and agree to the terms above.
Sweet Caroline Confections makes a handmade product, not something we keep on a shelf, and appreciates serious purchases only.
Please read descriptions and turnaround times thoroughly.
We appreciate your business!